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- Konfirmasi ke customer: nama atau customer id atau alamat pemasangan. cari data teknis nya di is.nusa.net.id.
- Tanyakan customer masalah ip perangkat dan port yang mau di forward di router
- Akses ke router customer dan setting forwading ip dan port sesuai permintaan customer. Ikuti sesuai instruksi kerja forward port di router
- Infokan customer untuk tes hasil forward di router apakah sudah bisa jalan apa belum
- Jika masih belum jalan hasil forwad di router tadi maka open ticket request dengan judul " Forward ip dan port perangkat di router"