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- Konfirmasi ke customer: nama atau customer id atau alamat pemasangan. cari data teknis nya di is.nusa.net.id.
- Tanyakan customer masalah perangkat yang mau disetting apakah router / pc atau AP
- Jika sudah dapat infonya dari customer, coba Pandu customer untuk setting perangkatnya sesuai standar nusanet
- Jika customer tidak bisa/mau di pandu open ticket request dengan judul "Setting Router / PC /AP customer"